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DELETE
Eliminar un ticket
Deletes a ticket from your CRM. The deletion is permanent — there is no soft-delete flag and no restore endpoint.
This is not reversible, and it removes the ticket from your pipeline reporting history. To take a ticket out of the active board without losing the record, close it with {"is_closed": true} through PATCH /v1/crm/tickets/:id instead.

Endpoint

Required scope

crm:tickets:delete This is a separate scope from crm:tickets:write on purpose — an integration that opens and closes tickets should not be able to erase them.

Headers

Path parameters

Example request

Response

204 No Content

The ticket was deleted. The response body is empty.

401 Unauthorized

Missing, invalid, revoked, or expired token.

403 Forbidden

The token does not have the crm:tickets:delete scope.

404 Not Found

No ticket with that id, or the ticket belongs to a different company.

Operational notes

  • Notes are not cascaded. Notes attached to the ticket through ticket_id survive the deletion and end up pointing at an id that no longer resolves. Delete them first with DELETE /v1/crm/notes/:id if that matters to your integration.

Authorizations

Authorization
string
header
required

Personal Access Token con prefijo kbai_pk_. Generar desde el portal con permiso developer.manage_tokens.

Path Parameters

id
string
required

Response

204

Ticket eliminado